3×
Faster Onboarding
6 months to 6 weeks
6 months to 6 weeks
Training Software
Built for Hospitality
From 6 months of onboarding to 6 weeks. Deliver the exact operational standard your best shift manager enforces, without pulling them off the floor.
HOTELS·BARS·RESTAURANTS·FINE DINING·PUB GROUPS·FRANCHISE SYSTEMS·HOTEL F&BHOTELS·BARS·RESTAURANTS·FINE DINING·PUB GROUPS·FRANCHISE SYSTEMS·HOTEL F&BHOTELS·BARS·RESTAURANTS·FINE DINING·PUB GROUPS·FRANCHISE SYSTEMS·HOTEL F&B
System Specifications
100+
Learning Modules
& Scenarios
& Scenarios
19
Languages Supported
Aus Training Ready
Aus Training Ready
GPT-4o-mini
5-Dimension AI
Evaluation Engine
Evaluation Engine
Three Systems, One Hub
Built for High-Performance Venues
Everything your venue needs to train staff confidently, built for real hospitality operations.
For Frontline Staff
AI Scenario Simulators
GPT-4o-mini scores every roleplay response across 5 service dimensions. Real pressure, real feedback — no manager required.
For General Managers
Manager Mission Control
Every module completion, quiz score, and scenario session syncs to the manager console automatically. Full visibility, zero admin overhead.
For Multi-Site Venue Groups
Cocktail & Spec Library
40+ build guides, garnish specs, and flavour profiles — searchable by staff on any device, any shift. Standardise service quality across every location.
- ✓Faster onboarding with venue-specific starter templates
- ✓Stronger, more consistent service standards across sites
- ✓Revenue impact from better upsell performance
- ✓Scalable from a single bar to a full group rollout
MitchBuilt From Experience
Built by a 15-year hospitality veteran.
Serve By Example was created and is managed by a real hospitality professional with over 15 years of experience across Australian bars, pubs and venues. Not built in a boardroom, built behind the bar.
15+
Years in Australian Hospitality
100s
Staff Trained & Managed
40+
Modules Built for Hospitality
“I built the training tool I always wished I had, one that works for real venues, real staff, and the real pressure of a busy service.”
One Platform
Built for two different roles.
Staff train and improve. Managers see everything. One platform, no duplication of effort.
Run a tighter venue
Real-time visibility across your whole team (compliance, progress, and performance) without chasing anyone.
Train confident staff
Floor-ready in six weeks, not six months, guided by scenario training and immediate scored feedback.
The full training library
All 40 modules across Bartending, Sales, and Management. Filter by role, track progress, and certify by topic.
Train anywhere, on any shift
The full platform on mobile. Staff complete scenarios, quizzes, and modules between shifts without needing a desk or desktop.
The Mastery Path
Know it. Apply it. Managers see it.
Three stages that take staff from day one to floor-confident, every step tracked and visible without chasing anyone.
Step 1
Know Your Product Cold.
Structured modules, tap-based mini-games, and rapid-fire quizzes. Staff build real knowledge through active recall, not passive reading. Short enough to complete before a shift, structured enough to build real capability over weeks.
Step 2
Apply It Under Real Pressure.
Scenario roleplay puts staff in live service situations: awkward guests, difficult upsells, and service recovery moments. Every session scored across 5 service dimensions. Instant feedback. No manager required.
Step 3
Managers See Everything, in Real Time.
Every module completion, quiz score, and scenario session syncs to Manager Mission Control automatically. No chasing staff for updates. No guessing who’s been trained and who hasn’t.
What makes it different
Training that actually measures performance.
5×
Dimensions Scored Per Response
Communication, hospitality, problem-solving, professionalism, and guest experience, scored automatically on every answer. Not just a pass/fail.
24/7
AI Coach, Always On
Instant personalised feedback on every scenario response. No manager required. No waiting until next week’s check-in.
0
Hours of Manager Admin
Progress, compliance, and performance sync automatically to the manager console. No chasing staff for updates. No spreadsheets.
Pricing
Plans & Pricing
From individual staff to multi-site venue groups, one platform that grows with you.
Individual
Pro
Full access to all 40 modules, scenario training, and progress analytics. For staff investing in their craft.
Single Venue
Boutique
Full manager console, team analytics, compliance tracking, and up to 15 staff seats for one venue.
Multi-Venue
Commercial
Up to 35 staff across your team, multi-venue health scores, and group-wide performance analytics.
Enterprise
Enterprise
Unlimited seats, dedicated account management, custom modules, and white-label options for venue groups.
Zero risk to your floor operations.
If your team’s training engagement doesn’t noticeably increase in the first 14 days, you won’t be charged.
Revenue Impact Calculator
See what better training is worth
Adjust the inputs below to model your venue’s projected annual profit lift across three revenue vectors.
15
5150
8h
2h40h
AUD $45
AUD $15AUD $150
Turnover cost reductionAUD $6,357
23% of replacement costs recovered
Reclaimed manager timeAUD $7,488
60% of manual training hours saved
Upsell profit liftAUD $23,693
15% of check · 15% conversion gain · 75% margin
Total Annual Profit Lift
AUD $37,538
Indicative modelling only. Based on published AU hospitality benchmarks (74% turnover rate, $2,490 average replacement cost). Actual results vary by venue type, team size, and service context.
Free resource
Not ready to sign up yet?
Get a free, venue-specific staff onboarding SOP template — customised to your venue type and biggest compliance pain point in under 60 seconds.
Build Your Custom SOP →Common Questions
Everything you need to know before starting.
How long does setup take?
Most venues are fully set up within a day. We provide starter templates, onboarding support, and pre-built training modules. No content creation required from your side.
Is it mobile-friendly?
Yes. The entire platform is built mobile-first. Staff can complete training between shifts, on the way to work, or at the bar. Platforms built this way see 90%+ completion rates.
What happens if a staff member leaves?
Their account is deactivated and their seat is freed up for a new hire. Their training history stays on record for compliance and reporting purposes.
Do you offer compliance or RSA certificates?
Our modules cover responsible service content and service standards. Formal RSA certification requires an accredited provider. We integrate training around compliance knowledge, not replace licensed certification.
Can I try it before committing?
Yes. The free demo gives you access to the scenario engine and a sample of the training content. No credit card required. Venue plans include a walkthrough call before any commitment.
How is this different from a generic LMS?
Generic LMS platforms are built for corporate compliance training: long videos, passive quizzes, and no real skill measurement. Serve By Example is built for hospitality: scenario roleplay, live scoring, and skill ratings designed around shift-by-shift operations.
Platform Comparison
See how we compare
Serve By Example is purpose-built for hospitality — not a generic corporate LMS retrofitted for the industry.
| Capability | Purpose-BuiltServe By Example | Generic LMS | Manual Binders |
|---|---|---|---|
| Staff Training Format | 60-Second Active Scenarios Staff build muscle memory on 5 operational dimensions | Passive Compliance Videos Staff skip or mute long corporate videos | Trial by Fire on Floor Live mistakes made in front of paying guests |
| Accessibility | Tap-Based Microlearning Optimized for quick 3-minute shift breaks | Desktop-Heavy Portals Impossible to access during a busy service | The Back-Office Folder Physically tethered to a dusty office shelf |
| Manager Oversight | Live Audit-Ready Dashboard Real-time progress tracking updates instantly | Lagging CSV Reports Requires manual data pulls to check completions | Chasing Staff on Floor Manually tracking down signatures on clipboards |
| Time to Go-Live | Under 5 Minutes Deploy purpose-built training modules to your team instantly | 30 to 90 Days Requires lengthy corporate sales, onboarding, and setup cycles | Never Truly Finished A constant cycle of printing, organizing, and losing papers |
Ready to train your team faster?
No credit card required.