Built for Australian pubs, bars & venues
Know who’s ready for Friday night.
Your staff train on their phones with guests who talk back. You see who’s ready, and whose RSA runs out next month, without pulling your best manager off the floor.
14 days free · Cancel anytime · Set up in 10 minutes
- 40 training modules
- 60 practice guests
- 19 languages
Staff side. Manager side.
Built for High-Performance Venues
One side drills your staff on real service moments. The other shows you who is ready for the floor.
For frontline staff
Live Guest
Staff talk their way through a difficult guest, a slow upsell or a complaint, and the guest talks back. Afterwards they see how the guest felt at each turn, and what every reply did to speed, safety and money.
For general managers
Manager Console
Every module, quiz and scenario lands in your console as it happens. You can see who is ready for Friday night without asking anyone.
For hiring
Applicant Testing
Email an applicant a 30 minute test for bar, floor, kitchen or management. Read their answers in their own words before the interview.
How applicant tests workInside the platform
Two views of the same shift.
Staff train and improve. Managers see everything. Nobody enters anything twice.
Manager view
Run a tighter venue
Real-time visibility across your whole team (compliance, progress, and performance) without chasing anyone.
Staff view
Train confident staff
Floor-ready in six weeks, not six months, guided by scenario training and immediate scored feedback.
40 modules
The full training library
All 40 modules across Bartending, Sales, and Management. Filter by role, track progress, and certify by topic.
On their phone
Train anywhere, on any shift
The full platform on mobile. Staff complete scenarios, quizzes, and modules between shifts without needing a desk or desktop.
The Mastery Path
Know it. Apply it. Managers see it.
Three stages that take staff from day one to floor-confident, every step tracked and visible without chasing anyone.
Know Your Product Cold.
Structured modules, tap-based mini-games, and mixed drills across everything they've learnt. Staff build real knowledge through active recall, not passive reading. Short enough to complete before a shift, structured enough to build real capability over weeks.
Apply It Under Real Pressure.
Live Guest puts staff in real service moments: awkward guests, difficult upsells, and service recovery. Every conversation shows the guest's mood at each turn and its effect on speed, safety and money. Instant feedback. No manager required.
Managers See Everything, in Real Time.
Every module completion, quiz score, and scenario session syncs to the Manager Console automatically. No chasing staff for updates. No guessing who’s been trained and who hasn’t.
Try Live Guest now
Her parmy is cold. What would you say?
Pick a reply and Sharon answers. Three replies, about two minutes, no sign-up. Then see what she was thinking and what each reply did to speed, safety and money.
Open the full demoThursday dinner in the bistro, steady. A guest has just been served a chicken parmy. She's cut into it and waves you down. Her husband is already eating his meal.
Excuse me. This parmy's cold in the middle. I've waited 40 minutes for this.
What do you say?
- Oh, sorry about that. I'll get the kitchen to pop it in the microwave for a minute, it'll be right back.
- I'm really sorry, that's not good enough after a 40 minute wait. Chicken that's cold in the middle isn't safe, so I'll take this straight back and have a fresh one cooked for you now.
- Sorry, the kitchen's slammed tonight. Forty minutes is pretty normal for a Thursday.
What gets measured
Training that measures performance, not attendance.
- 5×Dimensions scored per response
- Communication, hospitality, problem-solving, professionalism, and guest experience, scored automatically on every answer. Not just a pass/fail.
- 24/7AI coach, always on
- Instant personalised feedback on every scenario response. No manager required. No waiting until next week’s check-in.
- 0Hours of manager admin
- Progress, compliance, and performance sync automatically to the manager console. No chasing staff for updates. No spreadsheets.
Take a venue SOP template with you.
Customised to your venue type and biggest compliance pain point in under 60 seconds.
Build my venue SOPPlans & Pricing
Priced by the size of your roster.
From one bartender to a multi-site group. Start on the plan that fits and move up when the team grows.
- Starter
Pro
Full access to all 40 modules, mixed drills and progress analytics. For staff investing in their craft.
- Venue Pro
Boutique
Full manager console, team analytics, compliance tracking, and up to 15 staff seats for one venue.
- Group
Commercial
Up to 35 staff across your team, multi-venue health scores, and group-wide performance analytics.
- Enterprise
Enterprise
More than 35 staff or a large group? Book a call and we'll set up seats and venues to fit.
14-Day Performance Guarantee. Zero risk to your floor operations.If your team’s training engagement doesn’t noticeably increase in the first 14 days, you won’t be charged. No questions asked.
Before you start
The questions worth asking first.
How long does setup take?
Create your account in 2 minutes, launch your venue in under 10. We provide starter templates, onboarding support, and pre-built training modules. No content creation required from your side.
Is it mobile-friendly?
Yes. The entire platform is built mobile-first. Staff can complete training between shifts, on the way to work, or at the bar.
What happens if a staff member leaves?
Their account is deactivated and their seat is freed up for a new hire. Their training history stays on record for compliance and reporting purposes.
Do you offer compliance or RSA certificates?
Our modules cover responsible service content and service standards. Formal RSA certification requires an accredited provider. We integrate training around compliance knowledge, not replace licensed certification.
Can I try it before committing?
Yes. The free demo gives you access to the scenario engine and a sample of the training content. Venue plans include a walkthrough call before any commitment.
Can I test job applicants before I hire them?
Yes, on the Venue and Group plans. From the Manager Console you email an applicant a test of about 30 minutes for bar, floor, kitchen or management. You get their answers in their own words, how each answer was produced, and questions to ask in the interview. They don't need an account.
How is this different from a generic LMS?
Generic LMS platforms are built for corporate compliance training: long videos, passive quizzes, and no real skill measurement. Serve By Example is built for hospitality: scenario roleplay, live scoring, and skill ratings designed around shift-by-shift operations.