Terms of Service

Please read these Terms of Service (“Terms”) carefully before using the Serve By Example platform (“Service”). By accessing or using the Service, you confirm your acceptance of these Terms.

1. Acceptance and Eligibility

By creating an account, you confirm that you are at least 16 years old. If you are using the Service on behalf of an organisation (e.g., a hospitality venue), you represent that you have the legal authority to bind that organisation to these Terms. If you do not agree to these Terms, you must not use the Service.

2. Service Description

Serve By Example provides an AI-powered hospitality training platform. Features include scenario-based learning, AI coaching, progress tracking, and management tools. We reserve the right to modify, update, or discontinue features of the Service at any time, provided that we give you reasonable notice for material changes that negatively affect your access.

3. Account and Security

You are responsible for all activity that occurs under your account. You agree to:

• Keep your login credentials confidential.
• Notify us immediately of any unauthorised use.

We reserve the right to suspend or terminate accounts that violate these Terms or are reasonably suspected of being compromised.

4. Acceptable Use Policy

You agree to use the Service lawfully. You must not:

• Use the Service for any unlawful activity or to transmit malicious code/viruses.
• Attempt to gain unauthorised access to our systems or data.
• Reverse engineer, decompile, or disassemble our software.
• Use automated scripts, bots, or scrapers to extract data.
• Share account credentials; the Service is for licensed users only.

5. Subscription, Payments, and Refunds

• Billing — Paid subscriptions are billed in advance. By subscribing, you authorise recurring charges on your chosen billing cycle.
• Australian Consumer Law (ACL) — Our services come with guarantees that cannot be excluded under the ACL. For major failures, you are entitled to cancel your contract and receive a refund for the unused portion.
• Cancellations — You may cancel at any time. You will retain access until the end of your current billing period.
• Refunds — Beyond your statutory rights under the ACL, we offer a 14-day “cooling-off” period for your first subscription payment if you are dissatisfied.
• Price Changes — We will provide at least 30 days' advance notice of any subscription fee changes.

6. Intellectual Property and Data

Our IP — All content, software, AI models, and training scenarios are the property of Serve By Example.

Your Content — You retain ownership of any content you submit. By submitting content, you grant us a non-exclusive, royalty-free licence to process and display that content solely to provide the Service to you.

Prohibition on Training — Serve By Example will not use your proprietary input data or training responses to train third-party AI models without your express written consent.

7. AI-Generated Content and Physical Safety Disclaimer

Educational Purpose Only — AI output is provided for educational and training purposes only. It does not constitute professional business, legal, or OHS/WHS advice.

No Replacement for Physical Supervision — The Service is a supplement to, and not a replacement for, venue-specific safety inductions, hands-on physical training, or on-site supervision.

Assumption of Risk — Hospitality work involves inherent physical hazards. Serve By Example is not responsible for any physical injury, property damage, or legal consequences arising from the application of training scenarios in a physical workspace. Users and their employers remain solely responsible for ensuring compliance with local OHS/WHS laws and venue policies.

8. Venue Compliance and Indemnity

If you are a Venue Operator using this Service to train staff:

• Responsibility — You acknowledge that you retain primary duty of care for your staff under applicable workplace safety laws.
• Indemnity — To the extent permitted by law, you agree to indemnify and hold harmless Serve By Example from any claims, damages, or losses resulting from your staff's actions, including injuries occurring on your premises, provided such claims do not arise from our gross negligence.

9. Limitation of Liability

To the extent permitted by law:

• The Service is provided on an “as is” basis.
• Our total liability shall be limited to the total amount paid by you to us in the 12 months preceding the claim, or AUD $100, whichever is greater.
• This does not apply to liabilities that cannot be excluded under the Australian Consumer Law (ACL).

10. Termination, Governing Law, and Changes

Termination — We may suspend access for conduct that violates these Terms.

Governing Law — These Terms are governed by the laws of New South Wales, Australia.

Severability — If any provision is found to be unenforceable, the remaining provisions will remain in full force.

Changes — Continued use of the Service after the effective date of updated Terms constitutes your agreement.

Contact Us

For terms inquiries, please contact:

Serve By Example
Email: info@serve-by-example.com