Serve By Example AI
Serve By ExampleAI Training Platform
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Privacy Policy

Last updated: April 26, 2026

Serve By Example is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, and safeguard personal information.

1. What We Collect

  • Account Info — Name, email address, and venue affiliation.
  • Profile Data — Plan type, display name, and preferences.
  • Training Data — Responses entered during AI scenario evaluations and performance metrics.
  • Communication Data — Messages sent to us via email or forms.
  • Automated Data — Usage patterns, device identifiers, IP addresses, and server logs.

2. How We Use Your Information

We use your information to:

  • Operate the Service and manage your account.
  • Provide AI-powered training evaluations and personalised feedback.
  • Allow Venue Managers to track training compliance.
  • Improve the platform and fix bugs.
  • Comply with our legal obligations.

3. Data Storage and Sovereignty

We prioritize data security and utilize infrastructure primarily hosted in Australia (ap-southeast-2).

4. How We Share Your Information

We share information only with trusted service providers contractually obligated to protect your data:

  • Supabase — Authentication and database storage.
  • Cloudflare — Hosting and security.
  • OpenAI — Used for AI scenario evaluation (OpenAI does not use data submitted via the API to train their foundational models).
  • Legal Requirements — Disclosure as required by Australian law.

5. Data Retention

We retain account data while the account is active. If you delete your account, we delete or anonymise your personal data within 30 days, unless required for legal purposes. Aggregated, anonymised usage data may be retained indefinitely for analytics.

6. Your Rights Under Australian Law

Under the APPs, you have the right to:

  • Access/Correction — Request a copy of or correction to the personal data we hold about you.
  • Deletion — Request that we delete your personal data.
  • Complaints — Contact us at info@serve-by-example.com. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Security and Changes

We implement industry-standard measures, including encryption and strict access controls. We may update this policy periodically; continued use of the Service constitutes acceptance of the updated policy.

Contact Us

For privacy related inquiries, please contact:

Serve By Example
Email: info@serve-by-example.com